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How we handle your account and data

When you open an account with 1scr888, your information is protected under our full legal framework.

Account SecurityPayment ProtectionData RightsSupport AccessRegional Compliance

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Our legal terms and jurisdiction

1scr888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

1scr888 operates under clear legal terms that apply to all account holders. Access and eligibility depend on local law and are available where local law permits. We handle deposits via Touch 'n Go, GrabPay, Boost dan FPX with full payment verification. Your account is governed by

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our terms of service, which cover betting limits, withdrawal procedures, account closure, dispute resolution and compliance with regional requirements. When you deposit or withdraw, you confirm you meet the eligibility requirements under your local jurisdiction. We retain transaction records for the period required by law and
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provide them on request through your account or support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT OUR LEGAL TEAM

Reach us with questions or concerns

Team online

Live Chat

Open your account and use live chat within the lobby. Our team responds during business hours and can address policy questions, account access requests, or data handling concerns directly.

Email Support

Send detailed inquiries to our support mailbox. Document your request clearly—account changes, data access, or dispute details—and we'll respond within the timeframe set out in our terms.

Account Settings

View your legal settings, download your data, or request changes directly from your account dashboard. Some requests process automatically; others are reviewed by our compliance team.

HOW WE PROTECT YOU

Data security, cookies and account controls

Encryption & Wallet Security

Every deposit and withdrawal is encrypted end-to-end. Your wallet balance is held securely, and payment details are never stored in plain text. We verify all withdrawals before processing to prevent fraud.

Cookie & Tracking Consent

We use cookies to keep you logged in, remember your preferences, and track gameplay for responsible account management. You can adjust cookie settings in your account; some functionality may change if tracking is disabled.

Data Retention & Deletion

We keep your account data for the duration of your account and as long as required by law. You can request account closure anytime; some records are retained for legal or regulatory compliance purposes.

Access & Portability

Request a full copy of your data—account details, transaction history, profile info—anytime through support or your account menu. We provide it in a standard format within the timeframe outlined in our policy.

Third-Party Sharing

We share minimal data with payment processors, fraud-prevention services, and legal authorities only when required. We do not sell your information. Your consent controls what we share with marketing partners.

Account Closure & Changes

Close your account anytime via settings or support. Request changes to your personal data—name, email, payment method—through your account dashboard. Updates take effect immediately or within one business day.

Answers to your account and rights questions

We collect your name, email, phone number, date of birth, payment method details and address for account verification and deposits. Your gameplay data—bets, wins, session times—is logged for account management and fraud prevention. We do not ask for unnecessary personal details.

Transaction records and account history are retained for the period required by law and financial regulation, typically several years. Personal profile data can be deleted on request, except where legal compliance requires retention. Contact support with your closure date to discuss retention timelines.

Yes. Go to your account settings, select Data Access, and request a download of your full history in CSV or PDF format. The file includes deposits, withdrawals, bets and game sessions. Processing takes one to two business days.

Contact support immediately through live chat or email with the transaction details and date. We freeze the account, investigate the charge, and reverse unauthorized transactions if confirmed. Change your password and enable two-factor authentication in settings to prevent future access.

Yes. Update your email, phone number, address and payment method anytime via Account Settings. Some fields like name and date of birth may require verification before changes take effect. Contact support if you need assistance updating sensitive details.

Submit a dispute through support with clear details—date, game, amount, reason. Our team reviews within five to ten business days. If unresolved, escalate to our compliance officer who conducts an independent review. Final decisions follow our terms and local law.

How we handle your account and data

Reach us with questions or concerns

Live Chat

Email Support

Account Settings

Data security, cookies and account controls

Encryption & Wallet Security

Cookie & Tracking Consent

Data Retention & Deletion

Access & Portability

Third-Party Sharing

Account Closure & Changes

Answers to your account and rights questions

01 What personal data does 1scr888 collect when I open an account?

02 How long do you keep my data after I close my account?

03 Can I download my account data or transaction history?

04 Who handles my payment information and is it secure?

05 What should I do if I believe my account has been compromised or if there's an unauthorized transaction?

06 Can I change or delete my personal information after I've opened an account?

07 What are my rights if I want to dispute a bet, payout or account decision?

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